Chic And Curvy Return Policy:
Thank you for shopping at Chic And Curvy. Below is our return policy, please read it carefully before placing an order.
BEFORE PLACING ANY ORDER: Please read and understand our return policy and in order to alleviate unnecessary returns, please read the item description closely and check size chart below before ordering. Please feel free to call us Monday-Friday from 8:00 am-5pm PST (West Coast) 310-674-0414 or email questions; view the photos as well. You can call or email us with any questions regarding size, fit, style, and etc. at [email protected]
We do not offer refunds, only store credits. At this time, we do not carry clothing beyond size 18/20, our clothes are junior plus size cut (cut smaller than womens size or missy sizes). We are currently looking for quality curvier clothing manufacturers and hope to extend our size range in the future. Our clothes are true to size according to our size chart unless otherwise noted in the description. Please do not place the order if your size isn't available, our size chart has already factored in the stretch. If your size isn't available, please do not select a smaller size. We do not accept returns for items that are damaged due to extended seams nor that are stretched out.
Chic And Curvy Return Policy
Prior to returning any merchandise, you MUST request and receive a return authorization by emailing [email protected] within 3 days following the delivery of your order.
WHAT QUALIFIES FOR A RETURN:
ITEMS NAMED "NEW PLUS SIZE" A store credit is available for items labeled "New." New items (not including outlet, final sale, or accessory items) may be returned for a store credit, minus costs of shipping and handling, if a request for a return authorization is received within 3 days following the delivery of your order. Please note: store credits do not expire. Requests for returns received beyond 3 days of delivery of an order will not be accepted and the sale will be considered final. No refunds or price adjustments will be made on any item.
Regarding items ordered during a sale or promotion: New items purchased during a promotion can be returned unless stated otherwise with the promotion. Use of our sale/promotion codes will make items Final Sale (unable to return) if stated within the sale/promotion details. Please review the terms of the sale or promotion prior to purchase. Exceptions will not be made.
WHAT DOES NOT QUALIFY FOR A RETURN:
ITEMS NAMED "OUTLET" “FINAL SALE” or ACCESSORY ITEMS Products purchased from the "Clearance" or Accessories categories and/or products named "Outlet " or “Final Sale” will not be accepted for return, exchange, or store credit. These items are final sale, no exceptions. Products purchased from the "Accessories" category (jewelry, belts, and purses)will not be accepted for return and are final sale.
EXCHANGES: Unfortunately, we do not accept exchanges at this time. You can return a qualifying item and repurchase a different size or new item using your store credit (received after following the process below for a qualifying item). Since we are unable to do exchanges, please note that we do not hold items for returns or for store credit usage.
RETURN PROCESS: To return "New" items, you must contact us directly at [email protected] to obtain a return authorization. In the email request, please put in the subject line: Return Authorization Request + (the name listed on the order). Please include the item(s) you would like to return and the reasons for your return within your email. We will then reply to the email with a return authorization or denial. The return authorization will include the date that the return must be post marked by. All returns postmarked beyond the postmark date given will be returned to sender as a FINAL SALE. Once the return is received it takes up to 3 days for us to process. Customers may only receive a single store credit per purchase. This means if a customer returns a new (non-final sale) item or items and receives a store credit, any items purchased using that store credit are considered final sale and are not returnable. We do not offer discounts or promotion codes on items purchased with a store credit. Store credits cannot be used with promotions codes. All promotion codes state: Not valid on previous purchases, store credits, special orders, or gift cards.
Items returned without obtaining a return authorization will be returned to sender. A return authorization must be received before making a return.
We cannot assume responsibility for return packages lost or damaged in transit, we recommend obtaining tracking and insuring your package for the full purchase price of the merchandise before sending it back. Buyer is responsible for return shipping and handling fees, including postage, insurance, as well the original shipping and handling charges.
Returns must be postmarked on or before the postmark date provided in the return authorization. You will receive an email confirmation with your store credit code within 3 business days once the return has been received and processed.
Return merchandise must be unworn, unused, unaltered and withoriginal tags (if applicable) in order to receive a store credit. Used or altered merchandise will not be accepted for return and may be shipped back to you. Please note that if the seams are damaged (i.e stretched) or if there are any stains, deodorant stains, perfume, smoke or other odors on the returned item it will not be accepted and will be returned back to you, as we will not be able to give a store credit in these cases.
QUESTIONS ABOUT RETURN POLICY:
Please email [email protected] for any other questions or concerns. A representative will respond within 24-72 hours to email inquiries (depending on the day of the week and the hour the email is received). We will get back to you as soon as possible. The date we reply back will not affect your return authorization, as we go by the date you originally emailed us.