Frequently Asked Questions (FAQ)

FAQ

ORDERS

How do I place an order? 
An email address is required to place an order on chicandcurvy.com. First go to www.chicandcurvy.com. Then, to place an order, place a product in your shopping cart by clicking on the item you would like to order, selecting a size and quantity, then click the Add to Cart button. You can view your cart by clicking the shopping cart icon in the upper right corner of your screen.

Items added to the shopping cart are not removed from Chic And Curvy's active inventory until you completely checkout. If an item is in your cart and inventory is low, it may become unavailable between the time you add it to the cart and/or checkout. If you have more than one item in your cart, the rest of the order will be processed and the out of stock item will not ship and we will contact you.

When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. If you decide that you don't want a particular product, click the trash can icon next to the product to remove it from your order.

Once you have all the items you wish to purchase, click the "CHECKOUT" button. After placing your order, you will receive an order confirmation with your order number.

How do I enter a coupon code or store credit code? 

On occasion we have sales, specials, a promotion code or a customer may have a gift card or store credit code. To use any of these types codes, once you are in Checkout, enter the code into the “Gift card or discount code” box and click Apply.

Do I have to order online? 

Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.

How can I pay for my order? 

We accept PayPal, Visa, Visa Debit, MasterCard, and American Express.

Is it safe to order online? 

You can be assured that shopping with Chic And Curvy is completely safe. We use secure online payment processors and we do not take credit information via telephone. We do not process orders via telephone - only online.

How do I know that you have received my order? 

Once you've placed your order, you will receive a confirmation message and email, which will contain your order number. Please double check that you have entered your email address correctly. Once our warehouse team processes your order, you will receive an email with your USPS tracking information. Please remember to track your item since signature confirmation is required.

Can I make changes to my order? 

Unfortunately, once you've placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order! 

Orders cannot be changed or updated once they are placed as they immediately start processing. If you'd like to add another item to your order, please place a new order for the item

Can I cancel my order? 

To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it. Please be sure to confirm the item colors and sizes in your shopping cart before completing the order.

Can I track my order? 

You will receive an email with your USPS tracking number and information. Once your order has shipped, give usps.com at least a day to update their shipping information.

What should I do if I receive an incorrect or damaged item? 

Please open and inspect your order immediately upon delivery.

We're sorry to hear that you've received an incorrect or damaged item. Please send an email to customerservice@chicandcurvy.com with your order ID, the full name/title of the item you were supposed to receive, a picture displaying the incorrect item or damage and any further details of the problem within three days of delivery. We will work with you to resolve this as soon as possible.

Can I exchange an item? 

Though we do not accept exchanges at this time, you can return an eligible item and repurchase a different size or item using a store credit. Since we are unable to do exchanges, please note that we do not hold items for returns or for store credit usage. We do allow for returns of non-Final Sale items (see return policy for full details).

Orders placed online cannot be returned in-store, even if picked up in-store. The online return policy and procedure will need to be followed. For the online Return Policy in full, please visit: https://chicandcurvy.com/pages/return-policy

DELIVERIES

Where do you deliver to? 

We deliver internationally.

Do you deliver to PO Boxes & BFPO addresses? 

Yes, but signature confirmation is required. Your post master will leave a mail slip to pick it up at the counter since signature is required.

How much does delivery cost & how long does it take? 
*Note that during holiday seasons or times of increased mail volume, delivery options may vary but will be quoted at checkout before you complete your order. 

For delivery within the United States the shipping options are:

Free store pickup from 206 S. Market Street, Inglewood, CA 90301
$8 for Standard Shipping (receiving in approximately 7-8 Business Days)
$27 for Expedited Shipping (receiving in approximately 3-4 Business Days)
$65 for Express Delivery (receiving in approximately 1-3 Business Days)

For delivery internationally the shipping options are:
$45 Canadian Standard Shipping (receiving in approximately 7 to 10 business days)
$75 Canadian Express Shipping (receiving in approximately 4 to 5 business days)
$60 International Shipping -excluding Canada- (receiving in approximately 5-14 business days)

What time will my delivery arrive? 

Deliveries can be made any time between 7:00am and 6:00 pm, usually the time your postal carrier comes each day.

 What if I am not at home when my package is delivered? 

Your postal carrier should leave a mail slip to to bring to your local post office to pick up your package or you can call USPS to reschedule delivery 1 (800) 275-8777. Please continue to track your package in case you do not receive a USPS delivery slip.

If you refused to receive your package from USPS or if the package returns to us for any reason, your order will not be refunded. Once the package is received by our Returns Department, you will be notified by email with two options.

  1. Pay the actual postage cost to resend your package, which may be higher than the original shipping cost paid on the order, based on the package type, or
  2. Receive a store credit for the merchandise within the package. Your original shipping costs will not be included. Chic And Curvy does not issue refunds only store credits.

What happens if my package is returned to Chic And Curvy because I didn't pick it up from post office? 

If your package is returned to Chic And Curvy because it wasn't picked up from the post office you will be responsible for re-shipping cost.

If you refused to receive your package from USPS or if the package returns to us for any reason, your order will not be refunded. Once the package is received by our Returns Department, you will be notified by email with two options.

  1. Pay the actual postage cost to resend your package, which may be higher than the original shipping cost paid on the order, based on the package type, or
  2. Receive a store credit for the merchandise within the package. Your original shipping costs will not be included. Chic And Curvy does not issue refunds only store credits.

What if I enter the incorrect ship to address?

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

Entering a complete and accurate address is crucial to prompt delivery. Incomplete or incorrect addresses may cause days or weeks of delay or for your package to be delivered to the incorrect household. If an item is returned to Chic And Curvy due to an incomplete or incorrect shipping address, the Customer will be responsible for the re-shipping costs associated, based on the package type used. However, if a package is delivered incorrectly because of an incomplete or incorrect shipping address, the order is seen as delivered because it is delivered to the exact address provided to us during checkout, and it is not returned to us. In this case, customers are subjected to a re-shipment fee equivalent to 90% of the original order total. Again, this only applies to orders that are delivered and not returned to us. It is prudent to enter your address precise and complete.

Will a signature be needed for my delivery?

Yes all packages require signature confirmation. For security reasons, Chic And Curvy purchases will require a signature upon delivery. All purchases are shipped via USPS. To estimate the total delivery time for your purchase, see the Shipping Options section of our Boutique Policies. Chic And Curvy cannot be responsible for unanticipated delays on Holidays or when an area has weather issues.

Can you deliver to a different address than my billing address? 

At this time for security reasons, we cannot deliver to an address other than the billing address. Chic And Curvy does not allow shipping to an address that is different from your credit card billing address. Any attempts to use a different address (such as work, parents, or a friend’s home) will result in a pending authorization. We may try to contact you via telephone and email, and may cancel and refund your order. Please note if using PayPal, an address is considered confirmed if the buyer’s credit card billing address matches his or her shipping address. In some instances, PayPal can also confirm an address by examining the buyer’s PayPal account history.

Here are options/ways to make an address confirmed by PayPal:

  • Add a credit card to your PayPal account. PayPal will confirm the credit card billing address (i.e., the address where you receive your credit card statement).
  • Apply for PayPal Smart Connect. If you’re approved, the address on your application will be a Confirmed Address.
  • Alternate address confirmation. This process takes several days and is only available for U.S. accounts. To learn more, log in to your PayPal account and visit the Alternate Address Confirmation page.

Are you able to ship Next Day? 

*Note that during holiday seasons or times of increased mail volume, delivery options may vary but will be quoted at checkout before you complete your order. 

Sometimes we are able to help customers get packages within the next day or within 3 business days. Delivery time is based upon business days (Monday through Friday, excluding holidays) and the time of your request. 1-to-3 day Shipping is $65 and can be requested along with your order by selecting Express Shipping at checkout or after your order by emailing us at customerservice@chicandcurvy.com or by calling us at 310-674-0414.

Contact us to see when USPS states estimated delivery. Express Shipping is different from our Expedited Service for $27 which is 3-4 business days (Monday through Friday, excluding holidays). The cut-off time: For Expedited and Express orders completed by 1 PM Pacific Standard Time on a business day, we will attempt to ship the order that same day. The first business day is the next business day. We ship Express orders via USPS Priority Mail Express which is the fastest mail service offered by the Postal Service. USPS includes $100 of insurance coverage.

What if my parcel does not arrive? 

We ask that you contact us at the first sign of a delay or delivery problem. Once you’ve notified us, we ask that you patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can.  Email us at customerservice@chicandcurvy.com with your name and order number or call us Monday-Friday from 8:00 am-5pm PST (West Coast / Pacific Standard Time) at 310-674-0414.

What happens if I refused a package I ordered from Chic And Curvy? 

If you refused to receive your package from USPS or if the package returns to us for any reason, your order will not be refunded. Once the package is received by our Returns Department, you will be notified by email with two options.

  1. Pay the actual postage cost to resend your package, which may be higher than the original shipping cost paid on the order, based on the package type, or
  2. Receive a store credit for the merchandise within the package. Your original shipping costs will not be included. Chic And Curvy does not issue refunds only store credits.

What happens if my order gets lost in transit to me? 

Chic And Curvy is not responsible for lost packages due to the customer’s or USPS error. If USPS mishandles a package we ask that you contact us at the first sign of a delay or delivery problem. Once you’ve notified us, we ask that you patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can.

If you are shipping a return to us we recommend adding tracking and insurance to your package. With this you will be able to contact USPS at 1-800-ASK-USPS for assistance with any delivery problem.

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