Return Policy

Return Policy:

Thank you for shopping at Chic And Curvy. Below is our return policy, please read it carefully before placing an order. Please open and inspect your order immediately upon delivery.

Please note that if you are using a discount or store credit code as part of a previous return or a sale/promotion, using the code on an order will make the entire order Final Sale, regardless of the name or type of item purchased. There are few sales/promotions that do not come with this condition. The sale details will indicate All Sales are Final or All Sales Final if applicable.

BEFORE PLACING ANY ORDER: Please read and understand our return policy and in order to alleviate unnecessary returns, please read the item description closely and check size chart below before ordering. Please feel free to call us Monday-Friday from 8:00am-5:00pm PST (West Coast) at 310-674-0414 or email questions regarding size, fit, style, and more to customerservice@chicandcurvy.com; view the photos as well.

We do not offer refunds, only store credits. At this time, we do not carry clothing beyond size 18/20, our clothes are junior plus size cut (cut smaller than women’s sizes or missy sizes). We are currently looking for quality curvier clothing manufacturers and hope to extend our size range in the future. Our clothes are true to size according to our size chart unless otherwise noted in the description. Please do not place the order if your size isn't available, our size chart has already factored in the stretch. If your size isn't available, please do not select a smaller size. We do not accept returns for items that are damaged due to extended seams nor that are stretched out.

Size Chart Chic And Curvy Boutique

 

 

REGULAR PRICED ITEMS NAMED "NEW PLUS SIZE":

No refunds or price adjustments will be made on any returned item, instead a store credit is available for items labeled "New".

New items (not including final sale, outlet, accessory, or special order item) may be returned for a store credit within 3 days of delivery of your order, minus costs of shipping and handling. Please note: store credits do not expire. Requests for returns beyond 3 days of an order being delivered will not be accepted and the sale will be considered final sale. Please open and inspect your order immediately upon delivery.

FINAL SALE /CLEARANCE ITEMS NAMED "FINAL SALE":

Products purchased from the "Outlet," “Clearance,” or other categories that are named "Final Sale" are clearance items and will not be accepted for return, exchange, or store credit. These items are final sale, no exceptions.

ACCESSORIES:

Products purchased from the "Accessories" or other categories that are accessories (jewelry, belts, hats, and purses) will not be accepted for return and are final sale.

EXCHANGES:

We do not accept exchanges at this time, you can return an applicable item and repurchase a different size or item with or without using a store credit. Since we are unable to do exchanges, please note that we do not hold items for returns or for store credit usage.

RETURN PROCESS:

To return "New" items, you must contact us directly at returns@chicandcurvy.com to obtain a return authorization within 3 days of delivery. Please open and inspect your order immediately upon delivery. In the email request, please include in the subject line: return authorization request + the name listed on the order. Include the items you would like to return and the reasons for your return within your email. We will then reply to customers email with a return authorization or denial within 3 business days. Return authorizations will include the date that your return must be post marked by. All returns postmarked after the postmark deadline given will be returned to sender as a FINAL SALE.

Once your returned item is received it takes up to 3 business days for us to process.

Customers may only receive a single store credit per purchase. This means if a customer returns a new (non-final sale) item or items and receives a store credit, any items purchased using that store credit are considered final sale and not returnable. New items purchased during a promotion, can be returned unless specified in the promotion details. We do not offer discounts or promotion codes on items purchased with a store credit. Store credits cannot be used with promotions codes. All promotion codes state: Not valid on previous purchases, store credits, special orders, or gift cards.

Items returned without first obtaining a return authorization will be returned to sender. A return authorization must be received before making a return.

We cannot assume responsibility for return packages lost or damaged in transit and we recommend obtaining tracking and insuring your package for the full purchase price of the merchandise before sending it back. Buyer is responsible for return shipping and handling fees, including postage and insurance costs, as well the original shipping and handling charges.

RETURN TIME:

Returns must be postmarked by the postmark deadline  provided on the return authorization. You will receive an email confirmation within 3 business days once the return has been received, processed and completed in our warehouse. This email confirmation will include your store credit code.

CONDITION:

Return merchandise must be unworn, unused, unaltered and with original tags (if applicable) in order to receive a store credit. Used or altered merchandise will not be accepted for return and may be shipped back to the customer. Please note that if the seams are damaged (i.e stretched) or if there are any stains, deodorant stains, perfume, smoke or other odors on the returned item it will not be accepted and will be returned back to customer, as we will not be able to give a store credit in these cases.

DENIED RETURNS AND RESTOCKING FEE:

Should we receive your return and it is not accepted for reasons including, but not limited to, the item’s condition (see CONDITION section above) or a missed postmark deadline, your item(s) will be returned to you. You will be sent an email notification of such denial. In the event the denied return comes back to our warehouse a second time due to a missed delivery attempt or being refused by you or anyone at the shipping address, we reserve the right to issue you a store credit for the merchandise minus our cost for postage and a $10 restocking fee per item. It is extremely important that you monitor the package using the tracking number we provide via email to prevent missing the delivery. Often when a delivery attempt is unsuccessful, the post office will hold a package up to 15 days and you will need to contact your local office to rearrange delivery or pickup. Call 1-800-ASK-USPS with the tracking number if you need information about the package. Please notify us if there are delivery problems.

QUESTIONS ABOUT RETURN POLICY:

Please email returns@chicandcurvy.com for any other questions or concerns. A representative will respond within 3 business days. We will get back to you as soon as possible. The date we reply back will not affect return authorizations as we go by the date our customer contacted us.

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